Last updated 9 November 2026.
Your consumer rights
Jolly Window follows applicable consumer laws, including the Australian Consumer Law for eligible purchases. Goods must be of acceptable quality, fit for purpose and match their description. A major failure generally entitles the consumer to choose a refund or replacement. For minor failures, the business must provide the remedy required by law. Your consumer guarantees are in addition to our change-of-mind return policy and cannot be excluded by these terms.
Faulty, damaged or lost items
- Email cboothman05@gmail.com with your order number and photos or a short video of the problem (for damage or faults).
- For faulty, damaged or lost items we will offer a refund or a replacement.
- We may ask for the item back for a fault or damage claim. If we do, we'll cover reasonable return postage or tell you if you don't need to send it back.
Change of mind
- You can return items within 30 days of delivery if they are unused and in sellable condition (ideally in original packaging with accessories).
- Return postage for change-of-mind returns is at your cost. We refund the item price (not the original shipping charge, if any) once the return is received in the condition above.
How to return an item
- Email us first at cboothman05@gmail.com with your order number, the item and the reason for the return.
- We'll reply with a return authorisation and the return address. Returns go back to the supplier or sender address we provide — please do not ship anything until we send that address.
- Pack the item securely, include the return authorisation, and send it with tracking. Keep your tracking number.
Please don't send items back without a return authorisation from us. Parcels sent to an address we didn't give you may be lost or refused.
Cancelling an order
Email us as soon as possible. If your order hasn't been dispatched we'll cancel it and refund you in full. Once it has been dispatched, the change-of-mind terms above apply.
Refunds
Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to show them. Prices and refunds are in USD.
Contact
Jolly Window · cboothman05@gmail.com