Shipping policy

Last updated 9 November 2026.

Prices and shipping currency

Product prices are shown in United States dollars (USD). Shipping rates shown at checkout are also in USD.

Shipping costs

Jolly Window LED curtain lights — single curtain: US$9.99 shipping.
Jolly Window LED curtain lights — 2-curtain and 3-curtain bundles: free shipping (including mixed sizes).

Where we ship

We ship to destinations available at checkout. Shipping options may vary by location.

How long it takes

Many items ship from our supplier warehouses, so delivery can take longer than from a local shop.

Processing: allow 1–3 business days for processing before dispatch.
Jolly Window curtain lights to the United States: delivery is typically 7–12 business days after processing.
Other countries: delivery times vary by destination and customs.
Orders with several items may arrive in more than one parcel.

Delivery times are estimates, not guarantees. If we learn your order will be significantly delayed, we'll email you and you can choose to wait or cancel for a refund of anything not yet delivered.

Tracking

You'll get an email with a tracking number when your order is dispatched. Tracking can take 1–3 business days to show its first scan.

Lost, late or damaged parcels

Lost or undelivered: email cboothman05@gmail.com with your order number. We'll investigate and offer a refund or replacement.
Damaged on arrival: email us photos of the damage and packaging, ideally soon after delivery.
Marked delivered but not received: check with neighbours and your delivery point, then contact us so we can start a carrier investigation.

Wrong address

Please check your address at checkout. If you spot a mistake, email us as soon as possible and we'll fix it if the order hasn't been dispatched. If a parcel comes back because the address was wrong or it wasn't collected, contact us and we'll help with reshipping or a refund of the item price where we can.

Import duties and taxes

Orders may ship from a supplier warehouse on a delivered-duty-unpaid basis. Import duties, taxes and customs or carrier fees, if any apply, are not included in our prices and are paid by the buyer. If you're asked to pay a charge before delivery, please contact us before paying.