Privacy policy

Last updated 9 November 2026. This policy explains how Jolly Window ("we", "us") handles personal information.

What we collect

Order details: name, delivery and billing address, email, phone (optional) and order history.
Payment: processed by Shopify and other checkout providers. We don't see or store your full card number.
Product support details: for example a machine model number or photos you send so we can help with fit or support questions.
Communications: emails and other messages you send us.
Website data: cookies, device and browser data, pages viewed and how you found us, collected by Shopify and our analytics and advertising tools (for example Google and Meta).

Why we use it

To process, ship and support your orders, including returns and refunds.
To send marketing emails or reminders, only if you've agreed. You can unsubscribe at any time.
To improve our store, prevent fraud, and measure and run ads.
To meet legal obligations, such as keeping tax records.

Who we share it with

Only with service providers that help us run the store, such as Shopify (store and checkout), payment processors, our fulfilment partners and carriers (name, address and phone for delivery), email tools, analytics and advertising platforms, and our accountant or legal advisers.

We don't sell your personal information.

International processing

Some providers store or process data in other countries. Our fulfilment partners may pack and ship orders from supplier warehouses (which may be outside your country), and Shopify, Google and Meta may process data in countries including the United States, Canada, Ireland and others. We take reasonable steps to make sure they protect your information.

Cookies and ads

We and our partners use cookies and similar technology for the cart, analytics and personalised ads. You can control cookies in your browser and in ad-platform settings. If our store has a data-sharing opt-out page, you can use it to opt out of certain data sharing.

Keeping it secure

We use reputable platforms and limit access to people who need it. We keep order records for as long as needed for tax and legal purposes (generally 5–7 years), then delete or de-identify them.

Access, correction and complaints

You can ask to access or correct your information, ask us to delete it, or complain about how we've handled it, by emailing cboothman05@gmail.com. We'll respond within 30 days. You may also have rights under your local privacy laws and can contact your local privacy regulator.